Legal

Privacy Policy

How Streamline Taxis Limited collects, uses and looks after your personal information, and the rights you have over it.

Streamline Taxis Limited (“we”, “us”, “our”) is the data controller for the personal information described in this policy. We are committed to protecting your privacy and to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what we collect, why we collect it, how we keep it safe and the rights you have. It applies whenever you book with us or use our website, app, payment links or telephone booking service.

1. Information we collect

To arrange your booking and provide our services, we may collect:

• your name;
• your email address;
• your postal address, and your pickup and destination addresses;
• your contact telephone number(s);
• booking and journey details, including dates, times and any special requirements;
• correspondence you send us; and
• recordings of telephone calls you make to us, or we make to you, about a booking (see section 4).

When you pay online, your card payment is processed securely by our payment provider. We do not see or store your full card details.

2. How we use your information

We use your information to:

• accept, administer and arrange your booking;
• dispatch a driver and complete your journey;
• take payment for your journey;
• contact you about your booking;
• respond to your enquiries and provide customer support;
• meet our legal and regulatory obligations.

We rely on the performance of our contract with you to arrange and fulfil bookings, on your consent where you have given it (for example, for analytics cookies), and on our legitimate interests and legal obligations for the remainder.

3. Keeping your information secure

Our website is served over a secure, encrypted connection (HTTPS/SSL). Where we use third-party service providers to process your information, we require them to have appropriate security measures in place and to use your information only for the purposes we specify.

4. Telephone calls and call recording

When you telephone us, or we telephone you about a booking, your call may be recorded. We record and retain calls for legitimate purposes, including:

• verifying booking instructions;
• resolving booking disputes;
• customer service;
• staff training;
• quality monitoring;
• handling complaints;
• fraud prevention and security; and
• establishing what information was supplied or agreed when a booking was made.

A call recording may contain personal information such as your name, contact details and booking details. Our lawful bases for recording calls are our legitimate interests (running our business, keeping accurate booking records, training our staff and preventing fraud) and, where relevant, the performance of our contract with you.

We keep call recordings only for as long as necessary for the purposes above, after which they are securely deleted. You have the same rights over call-recording data as over your other personal information (see section 7). Where we are able to, we make callers aware that calls may be recorded.

5. Who we share it with

We share your information only as far as is necessary to provide our services:

• with the self-employed drivers and licensed operators who carry out your journey;
• with our booking and dispatch software provider;
• with our payment provider, to take payment;
• where we are required to do so by law.

We do not sell, rent or trade your personal information to third parties.

6. Cookies

Our website uses cookies and similar technologies. Essential cookies make the site work; analytics cookies are used only if you consent. You can change your choice at any time using the “Cookie settings” link in the footer. For full details, see our Cookie Policy.

7. Your rights

Under data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information where there is no good reason for us to keep it;
• ask us to restrict or object to our processing;
• ask us to transfer your information to another provider;
• withdraw your consent at any time, where we rely on it.

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.

9. Social media and external links

We may maintain profiles on social media platforms such as Facebook and Instagram. We will never ask you for your password. Our website may contain links to other websites; we are not responsible for the privacy practices or the content of those sites.

10. Children

Our services are intended for adults. We do not knowingly collect information from children, except as part of a booking made by an adult on their behalf.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page and take effect when published.

12. Contact us

If you have any questions about this policy, or about how we handle your information, please contact us:

• Email: taxis@streamlinekent.co.uk
• Telephone: 01622 750000
• Post: 68 King Street, Maidstone, Kent ME14 1BL